Hoi, I’m Elena!
Irish flame-haired product designer based in Toronto Amsterdam. Loves cheese.
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Pi by Paytm: Fintech SaaS Platform
Pi by Paytm revolutionises fraud prevention and financial security through its leading fintech SaaS platform, the Pi Case Management Platform. Utilising AI, big data, and machine learning to proactively safeguard financial institutions and swiftly address fraud.
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Crowdriff: Tourism Native App
Localhood innovates tourism engagement with an exclusive platform for seamless sharing of local expertise and experiences, enhancing organic traffic and promoting local partners through captivating visual storytelling tailored to North American destinations.
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TELUS: Chatbot & Agent Experience
Telus Assist represents the pinnacle of customer support innovation, seamlessly connecting users to a 24/7 virtual assistant equipped with advanced capabilities, streamlining information retrieval and account management for unparalleled efficiency and satisfaction.
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TELUS: Consumer Services CMS
Leading the re-design, my objective was to enable customers to self-serve their issues using the website, rather than calling agents or voicing complaints on social media. In turn, I was also enabling the Customer Support team.
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TELUS: Internal Brand Tool CMS
TELUS Brand Resources serves as the cornerstone for global brand consistency, offering a comprehensive suite of guidelines, tools, and asset libraries, empowering users worldwide to deliver compelling and on-brand content consistently across all touchpoints.
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